Live Poultry Guarantee
Our live poultry guarantee applies according to the specific terms provided with your order and may vary by poultry type, age, product, shipping method, and other circumstances.
Customers should carefully review the guarantee associated with their purchase before completing an order.
Arrival of Live Poultry
Customers should inspect their poultry promptly upon arrival.
If there is a concern with the condition of a shipment, contact Country Hatchery, Inc. as soon as possible and provide the requested order information and documentation.
Photographs or other information may be requested so that we can properly evaluate the situation.
Customer Responsibilities
Our poultry guarantee depends in part on the customer providing appropriate care after delivery.
Customers are responsible for preparing:
- Appropriate housing
- Proper brooder conditions for young poultry
- Clean drinking water
- Appropriate feed
- Suitable temperature
- Protection from predators
- Proper ventilation
- Safe handling
- Appropriate species-specific care
Customers should also follow the poultry care recommendations provided with their order.
Shipping Delays
Live poultry shipments can occasionally experience transportation delays due to weather, carrier disruptions, mechanical problems, routing issues, holidays, or other circumstances outside the hatchery's direct control.
When a shipping concern occurs, Country Hatchery, Inc. will work with the customer according to the applicable order and guarantee policy.
Hatching Egg Guarantee
Hatching eggs are biological products and their hatchability can be affected by transportation, handling, storage, incubation temperature, humidity, turning, incubator performance, fertility, and other factors.
For this reason, hatching egg purchases are subject to the specific guarantee terms associated with the product.
Weather Policy
Extreme weather may affect the safest time to ship live poultry.
Country Hatchery, Inc. may adjust shipping schedules when necessary because of severe weather or transportation conditions.
This is done to help provide a reasonable shipping environment for live poultry.
State Regulations
Customers are responsible for ensuring that the poultry they order may legally enter their destination state.
State poultry regulations may include testing, health certificates, permits, identification, or other requirements.
A customer's inability to receive a shipment because of an undisclosed or unmet state requirement does not automatically constitute a hatchery error.
Customers should verify applicable requirements before placing an order.
Contacting Country Hatchery
If you have a concern about your order, contact Country Hatchery, Inc. promptly and provide your order information along with any requested photographs or documentation.
Our goal is to handle poultry orders fairly, communicate clearly, and provide customers with the information they need to care for their birds successfully.
Important Notice
Guarantees and policies may differ according to the specific poultry product purchased. The guarantee displayed or provided with the applicable order controls that purchase.
Customers should read the product description and applicable guarantee before completing an order.