Terms & Conditions

Website & Order Terms

By using this website or placing an order with Country Hatchery, Inc., you agree to the terms and policies that apply to the poultry, hatching eggs, supplies or other products included in your order. Product availability, hatch dates, shipping schedules and other details may change because poultry are living animals and hatchery schedules depend on breeding, hatching and transportation conditions.

Poultry Availability & Hatch Timing

Availability shown on the website is intended to help customers plan purchases, but poultry availability can change according to hatch results, reservations, seasonal breeding and other circumstances. An estimated hatch or shipping date is not a guarantee that every bird or variety will be available on that exact date.

Live Poultry Shipping

Live poultry orders are shipped according to applicable carrier requirements, destination restrictions, weather conditions and the shipping terms associated with the order. Country Hatchery, Inc. may adjust a shipment date when conditions make a different shipping date more appropriate for live birds.

Destination Restrictions

Customers are responsible for confirming that the poultry they order may legally enter their destination. State or local requirements may include permits, testing, health documentation, identification or other conditions. Orders may be delayed, changed or declined when applicable requirements cannot be met.

Receiving Live Poultry

Customers should be prepared to receive live poultry promptly, inspect the shipment and provide suitable housing, feed, clean water, temperature, ventilation and species-appropriate care. Any concern about an order should be reported promptly with the order information and any documentation requested by Country Hatchery, Inc.

Hatching Eggs

Hatching eggs are biological products. Fertility and hatchability can be affected by transportation, handling, storage, incubator performance, temperature, humidity, turning and other factors. Any guarantee that applies to hatching eggs is governed by the specific terms provided with the applicable product or order.

Pricing, Payment & Order Accuracy

Customers should review product selections, quantities, shipping information and order totals before submitting an order. Prices and availability may change. If an obvious pricing, description or availability error occurs, Country Hatchery, Inc. may contact the customer to correct the order before fulfillment.

Guarantees, Claims, Refunds & Replacements

Guarantees, claims, refunds and replacements are handled according to the policy applicable to the specific product and order. Customers should review the Poultry Guarantees & Policies page and any product-specific terms before purchasing.

Poultry Care & Customer Responsibility

Proper care after delivery is the customer's responsibility. Customers should prepare appropriate housing and equipment before poultry arrive and follow appropriate care practices for the species and age purchased.

Website Content

Country Hatchery, Inc. works to keep website descriptions, categories, photographs and informational material useful and accurate. Poultry appearance, maturity and other natural characteristics may vary. Website information may be updated as the hatchery's offerings and policies change.

Contact

Questions concerning an order, these terms or an applicable policy should be directed to Country Hatchery, Inc. using the contact information provided on the website.